Customer Support
Office Hours:
Monday to Saturday
10:00 AM to 7:00 PM
Contact Us:
- Call / WhatsApp: 9384546688
- Email: snehidhi.official@gmail.com
Queries received outside working hours will be addressed on the next working day.
- Exchange Period
Exchange requests must be initiated within 2 days from the date of delivery. Orders cannot be cancelled once the order has been placed.
- Valid Reasons for Exchange
Manufacturing / Production Defects:
Products with genuine manufacturing or production defects are eligible for exchange after verification by the Snehidhi team.
Size Issue Due to Snehidhi’s Production Error:
If the size provided differs from the size confirmed by the customer due to an error during production by the Snehidhi team, the product will be eligible for exchange.
Customer-Selected Size Issues:
If the customer has selected the wrong size or provided incorrect measurements/details, the product will not be eligible for exchange or refund.
- Customized / Made-to-Order Products
One-minute sarees and sarees converted or customized specifically as per the customer’s request are made-to-order products and are strictly non-returnable, non-exchangeable, and non-refundable.
However, if the Snehidhi team makes a size or production error during the customization/conversion process, the product may be exchanged after verification.
Size issues arising due to incorrect measurements, size selection, or information provided by the customer will not qualify for exchange or refund.
- Exchange Process
Once the returned product is received, it will undergo a quality inspection. If the product meets the exchange conditions, a replacement will be processed.
If the requested size/product is unavailable, the customer may choose an alternative product of equal value or receive a coupon code equivalent to the eligible product value for a future purchase.
Each order is eligible for one exchange only.
- Exchange Eligibility
Products must be returned in their original condition, unused, unwashed, unaltered, and with all tags and original packaging intact. Snehidhi reserves the right to reject an exchange request if the product does not meet these conditions.
- Mandatory Unpacking Video
A continuous, unedited unpacking video is mandatory for claims relating to defective, damaged, or incorrect products.
The video must clearly show the sealed package being opened and the product/issue without cuts or edits. Failure to provide valid video proof may result in rejection of the claim.
- Return Shipping
Snehidhi does not provide reverse pickup services. Customers are required to return eligible products through a nearby courier service at their own cost.
Snehidhi will not be responsible for products lost or damaged during return transit.
- Non-Eligible Cases
Exchanges will not be accepted for:
- Requests made after the 2-day exchange period
- Products that have been used, washed, altered, or damaged after delivery
- Minor colour variations caused by lighting, photography, or screen settings
- Incorrect size selection or measurements provided by the customer
- Customized or made-to-order products, except where the error is caused by the Snehidhi team
- Products purchased under sale, clearance, or promotional offers, where specifically stated
- Refund Policy
Snehidhi does not offer cash refunds for orders. Eligible cases will be resolved through exchange or a coupon/store credit, as applicable under this policy.
For customized or made-to-order one-minute sarees, refunds and exchanges are not provided unless the issue is caused by a verified production or customization error by the Snehidhi team.
- Contact Information
For exchange requests or customer support:
Call / WhatsApp: 9384546688
Email: snehidhi.official@gmail.com