Last Updated: August 2026
At Snehidhi, we respect your privacy and are committed to protecting the personal information you provide while using our website and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with us online.
- Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Mobile number and WhatsApp number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information required to process your transaction
- Size, measurements, or customization details provided for products
- Information you provide when contacting customer support
- Website usage and device-related information, such as IP address, browser type, and pages visited
We collect only information that is reasonably necessary to provide our products and services.
- How We Use Your Information
Your information may be used for the following purposes:
- To process and deliver your orders
- To confirm orders and provide order-related updates
- To process payments and prevent fraudulent transactions
- To handle exchanges, returns, and customer support requests
- To process customized or made-to-order products
- To communicate with you regarding your purchases or enquiries
- To improve our website, products, services, and customer experience
- To send promotional offers, updates, or marketing communications where permitted
- To comply with applicable legal and regulatory requirements
- Payment Information
Payments made through our website may be processed through secure third-party payment gateways. Snehidhi does not normally store your complete debit card, credit card, UPI, banking, or other sensitive payment credentials on our own systems.
Payment information is handled by the respective payment service provider in accordance with its privacy and security practices.
- Sharing of Information
We do not sell or rent your personal information to third parties.
However, we may share necessary information with trusted service providers when required to provide our services, including:
- Payment gateway providers
- Courier and logistics partners
- Website and technology service providers
- Customer communication or marketing service providers
- Professional advisers or authorities where required by law
Such information will be shared only to the extent reasonably necessary for the relevant service or legal requirement.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better shopping experience.
Cookies may also be used for analytics, advertising, or marketing purposes through third-party services. You may adjust your browser settings to manage or disable cookies; however, certain website features may not function properly if cookies are disabled.
- Marketing Communications
If you have provided your contact details or otherwise consented to receive communications, we may send you information about new collections, offers, promotions, events, or other Snehidhi updates.
You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication, where available.
Please note that you may still receive essential communications relating to orders, payments, deliveries, or customer service.
- Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
- Data Retention
We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, and comply with applicable legal or regulatory requirements.
When information is no longer required, we may securely delete or anonymize it where appropriate.
- Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment providers, courier services, or other external services.
Snehidhi is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
- Children’s Privacy
Our website is intended for general use and is not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.
- Your Privacy Rights
Subject to applicable laws, you may have the right to request access to, correction of, or deletion of certain personal information held by us. You may also contact us regarding questions about how your information is being used.
To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
- Changes to This Privacy Policy
Snehidhi may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
Any updated version will be published on this page with the revised “Last Updated” date. We encourage you to review this policy periodically.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Snehidhi
Call / WhatsApp: 9384546688
Email: snehidhi.official@gmail.com
By using our website, you acknowledge that you have read and understood this Privacy Policy.